“REFER A FRIEND” PROGRAMME RULES
These rules (the “Rules”) set out the conditions for taking part in the FILLaCELL “Refer a friend” programme, the size of the discounts and rewards, and how they may be used and how long they are valid. The programme is administered by MB “Solea Pharma” on the website www.fillacell.com.
By taking part in the programme – by sending an invitation to a friend or by using an invitation you have received – you confirm that you have read these Rules and agree to them. The Rules form an integral part of the Terms and Conditions.
1. GENERAL INFORMATION
Company: MB “Solea Pharma”
Address: Visorių g. 18-32, LT-10210 Vilnius, Lithuania, EU
Email: hello@fillacell.com
Website: www.fillacell.com
In these Rules MB “Solea Pharma” may also be referred to as the “Company”, “we” or “our”.
The terms used in these Rules:
Referrer – a customer with a registered FILLaCELL account who recommends FILLaCELL to another person.
Friend – a person who has received an invitation or a personal referral link and has not previously bought FILLaCELL products.
Reward – the discount credit earned for a referral, which can be used on future orders.
2. WHO CAN TAKE PART
Any adult individual with a registered FILLaCELL account may make referrals. An account is required because it stores the personal referral link and the rewards earned.
The programme is intended for personal, non-commercial use only. Legal entities, resellers and persons who have entered into a separate partnership, affiliate or cooperation agreement with the Company may not take part, unless that agreement provides otherwise.
3. HOW THE PROGRAMME WORKS
The referrer finds her personal link and referral code in the “Referrals” section of her account. She can forward the link to a friend herself or send an invitation through the form on the website.
The friend clicks the link, creates an account and places her first order. The discounts are applied automatically in the cart.
Once the friend’s order has been fulfilled, the reward is assigned to the referrer. It becomes usable after the waiting period set out in these Rules.
If the friend buys on a different device or browser, the discount can be recovered in two ways: by entering the referral code in the “Discount code” field at checkout, or by registering with the same email address to which the invitation was sent.
The referral link and the invitation are valid for 60 days. If the referral is recorded in a browser cookie, that cookie is valid for 60 days. If a customer already has an active referral, another referral link does not replace it and does not create an additional benefit.
The “friend’s discount” is tied to the customer’s FILLaCELL account, not only to a browser cookie.
4. THE FRIEND’S BENEFIT
The friend’s first order receives:
- 10% off the value of the products in the cart;
- an additional €3 discount as the friend’s offer.
Conditions:
- the discounts apply only to a person’s first order and only once;
- a FILLaCELL account must be created;
- the minimum cart value is €30 (calculated from the product prices before discounts, excluding delivery);
- the offer is considered used once the order is placed. A cancelled or failed order does not use up the offer;
- a person who has already made an actual purchase / order before the referral was activated can no longer receive the friend’s discount. Cancelled or failed orders are not treated as a previous purchase.
One person may use only one invitation. If invitations have been received from several referrers, the first valid referral assigned to the customer applies.
5. THE REFERRER’S REWARD
For every friend who used an invitation and completed her first order, the referrer is assigned a €3 reward.
The €3 reward for a successful referral appears in the customer’s account immediately as a pending reward. It becomes usable after a waiting period of 35 days. The exact date from which the reward becomes usable is shown in the customer’s account.
Until that date the reward is shown in the account as pending. The referrer is notified by email once the reward becomes usable.
The number of friends who can be referred is not limited; however, the Company reserves the right to limit the assignment of rewards if it establishes or reasonably suspects that the referrals do not match the purpose of the programme (see section 10).
6. USING THE REWARD
Rewards earned can be used on any other order on the website by ticking the relevant option in the cart or at checkout. The following conditions apply:
- the minimum cart value is €30 (before discounts, excluding delivery);
- on a single order the reward may cover no more than 20% of the value of the products in the cart after all other discounts applied to that order;
- the reward does not apply to delivery costs;
- the earliest earned reward is used first;
- any unused balance stays in the account for future orders.
The reward is not money. It cannot be exchanged for cash, paid out or transferred to another person, it is not a gift card and it cannot be sold or traded.
The reward may be combined with the pack prices or community member prices available on the website. The Company reserves the right to determine, for individual promotions, that the reward cannot be combined with them – in that case this is stated in the terms of the promotion.
7. VALIDITY OF THE REWARD
Each reward is valid for 365 days from the day it became usable. After that period any unused reward is cancelled without separate compensation.
A notice is sent by email to the address given in the account 30 days before the reward expires.
If the account is closed or the customer asks for her data to be deleted, any unused reward is cancelled.
8. SENDING INVITATIONS
Invitations can be sent through the form in the account or by sharing the personal link directly. An invitation sent by email is valid for 60 days from the day it was sent.
One referrer may send no more than 10 invitations per day.
Invitations may only be sent to people you know and who can reasonably expect such an email from you.
It is prohibited to send invitations to unknown recipients, to use purchased or harvested email address lists, to publish the link on discount code or coupon websites, or to distribute it en masse in any other way.
When the same person is invited again, no new invitation is sent – a reminder about the existing valid invitation is sent instead.
9. ORDER CANCELLATION, RETURNS AND ADJUSTMENT OF THE REWARD
If the friend’s order is cancelled, left unpaid or the product is returned during the 35-day waiting period, no reward is granted. If the reward had already become usable and the qualifying order is later cancelled or returned, the reward is revoked. The reward balance never becomes negative.
If only part of an order is returned and the remaining order value falls below €30, the reward is revoked. If the remaining order value is €30 or more, the reward remains valid.
If an order on which a reward was used is cancelled, the reward used is returned to the account under its original validity conditions.
When refunding an order to which a programme discount was applied, the amount actually paid is refunded – that is, the amount after the discounts applied.
10. RESTRICTIONS AND MISUSE
The programme is intended for genuine referrals between people who know each other. It is prohibited to:
- refer yourself – to use your own invitation with another of your email addresses, phone numbers or accounts;
- create fictitious or duplicate accounts in order to obtain discounts or rewards;
- use another person’s personal data;
- publicly distribute your personal link or code on discount code websites, classified ad portals or through other mass distribution channels;
- circumvent the restrictions set out in these Rules in any way.
If a breach is established or reasonably suspected, the Company has the right, without prior warning, to: cancel any assigned or earned reward; withdraw the discounts applied; reject or cancel an order; remove the participant from the programme; restrict or close the account.
To prevent misuse, the Company automatically checks whether the referrer’s and the friend’s email address and phone number match, and flags for review any orders with a matching delivery address or IP address. The final decision on whether a reward is justified is made by the Company.
11. PERSONAL DATA
When sending an invitation, the referrer provides the friend’s email address and, optionally, her name. This data is used only to send the invitation and to record the referral; it is not used for marketing without the recipient’s separate consent and is not passed to third parties for marketing purposes.
By providing a friend’s email address, the referrer confirms that she has a lawful basis for doing so and that the recipient can reasonably expect such an email.
Data about referrals and rewards earned is kept for as long as the account is active and as long as is necessary to comply with legal requirements. For more detail, see the Privacy Policy.
12. CHANGES TO THE RULES AND TERMINATION OF THE PROGRAMME
The Company has the right to change these Rules, the size of the discounts and rewards, the time limits or the conditions of the programme at any time, and also to suspend or terminate the programme entirely.
Participants are informed of significant changes by email or by a notice on the website. Rewards already earned remain valid under the conditions in force when they were assigned, until the end of their validity period.
If the programme is terminated, rewards earned may be used for at least 30 days from the notice of termination.
13. APPLICABLE LAW AND DISPUTES
These Rules are governed by the law of the Republic of Lithuania. Disputes are settled by negotiation and, if no agreement is reached, in the manner set out in the Terms and Conditions.
14. CONTACT
If you have any questions, please contact:
MB “Solea Pharma”
Visorių g. 18-32, LT-10210 Vilnius, Lithuania, EU
Email: hello@fillacell.com
